ABSA not paying out Funeral Cover

My mother passed away in 2015. I went to ABSA bank and they closed her account for me but never checked or told me that my mother had an automatic insurance policy with them due to her having a Transmission account. This year while chatting to friends I find out that when you have this account you get an automatic funeral policy of R15000. So they kept quiet at a time when they should have stepped up and been responsible.

Bad service ABSA.