Absa not paying out deceased estates

I am the executor of deceased estates.

We app**** for the closing of accounts of an estate on 15 December 2023. Absa did respond confirming all the account numbers on 9 January 2024, but have still not paid the estate out.

I have followed up eight times on email

I have tried to call their deceased estate department, but gave up after 30 minutes of listening to someone telling me they have high call volumes. I think they should employ a few extra staff.

Amazing how banks advertise they can open an account in a few minutes and it takes them months to close them, all the time earning fees for the bank.