JG
Jannethe G

1 reviews | Active since Oct 2016

08 Oct 2016, 10:29

Absa not only is it expensive, they also have no customer service

<p>Walked into the branch on Saturday. Absa Promenade.</p> <p> </p> <p>1st of all the reception area is at the back of the branch where the consultants are. That really serves no purpose. I asked the one receptionised is there no one that can assist you when you walk in the branch, to show people exactly where they need to be?(Eg. Srandardbank Capitec). She said the floor conaultant is so busy. When just 5 min ago he stood at the reception desk for more than 10 min. There was a long queue at the reception desk and the so called floor consultant didn't ask anyone of us what we are therefore. And the woman who helped me at reception took offence with me asking that question and got sparky. No customer service </p>

0
Replies (1)
Absa
Absa's reply10 Oct 2016, 08:51
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphne Le Grange Group Customer Care Absa Bank Ltd