Absa Not Moving Forward

I have been an Absa Client for a while. This is not the first time this has happend.<br> <br> I have app**** for a loan from Absa, online. After being called and offerd one. I decided to do it online. <br> <br> I completed the entire process and was asked to send through my payslip and proof of residence. I did so. And i am still waiting for communication. <br> <br> I have forwarded the email to the credit department as well as other absa departments. <br> <br> Could someone please assist me? <br>