ABSA not looking after paying clients

Item: Absa
Rating: 1
Author: Dirk C

I have been an ABSA private banking client for years.

Now that I need help, the explanation is sorry Sir, you must wait six months to do a credit increase.

My card expired, ABSA did not inform me.

Time to Leave ABSA and go to a bank that is willing to assist paying customers.

Helpful (0)

Replies (1)

Absa's replyOfficial

11 Sept 2023, 16:03

Dear Dirk Coetzee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw

Absa's reply11 Sept 2023, 16:03

Official