Absa not keeping to their word..

I complained about absa been so pathetic. This is what I wrote: HP Logo Write a review

Lumay K

1 reviews | Active since Apr 2020

07 Apr 2020, 17:07 Unauthorized debit Absa has promised their clients that any ********** activities on your account will be reversed. On the 25th March R733 was debited out of my account, I went into the bank and the bank returned the money and canceled my card. On the 28th March the bank allowed another transaction. Of R729 to be paid back to the the company that debited my account. The bank now refuses to return the money claiming I clicked the link which is absolute ****. The bank should be the ones to investigate. I then managed to track down the company. The company hkcrews. Com will return the money only to the card number that was used and not the account number but the bank has issued a new card and the numbers are different. Absa refuses to help and I feel this is disgusting on absa side as they should protect their clients. I want my money! Everytime I call they put me through to a different department and promise to call me back but never do. Even thou it a ********** transaction on my account and the company wants to return the money the bank should allow or make sure its returned even thou the card number is different. I will never open or advise anyone to use absa.

I received a response from absa and the response was the following:

Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced . My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***5 .t .An update will be provided by 10 April 2020 . Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically.

With reference to the above and more specifically your complaint addressed to the Social Media department.

Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.

Kindly note that the matter is still under investigtion and will provide feedback by 16 April 2020

Debit Card dispute has issued a courtesy refund in the amount of $39.95 .Please allow between 2-14 business days for the refund process to complete. This is a confirmation of your account being cancelled, as well as any courtesy refunds that have been issued to you. You will not receive any future emails or notifications from Debit Card Dispute in regards to your account.

Below is the feedback from Debit Cards Dispute.

Your dispute has been actioned and the account will be credited with the amount within 48 hours.

According to the Card Association Rules (Visa and MasterCard), the merchant bank has 30 days to respond. If the merchant bank presents the transaction and provides us with the necessary documents, the account will be automatically debited with the amounts concerned I was first told they would investigate and by the 10th April I would have an outcome.. Never happened as further investigation was needed and they would be in touch latest 16April. I was then told 1r days money would be in my account.. No money came through.. I emailed the lady and was told she was going to esculated the matter and in 58 hours the money would be in my account.. It's now 3days later and still nothing and no reply from Absa after sending numerous amounts of emails. Pathetic.. Never heard of a more useless bank in my life that gives false information and can't keep to their word.. I have a child an every penny counts and with the lockdown things are tough as isws don't have food but absa don't care.. FALSE HOPE.