ABSA NOT KEEPING THEIR WORD

LAST MONTH I HAD PROBLEM WITH REWARDS I CALLED AND WAS TOLD THAT ONE OF MY ACCOUNTS IS NOT UP TO DATE WHICH WAS NOT TRUE,CALCULATIONS WERE DONE MY ACCOUNT WAS UPDATED I WAS ASSURED THAT THIS WILL NOT HAPPEN AGAIN MY ACCOUNT WILL BE MONITORED.TODAY I CALLED SAME PROBLEM IM PURCHASING AND BUT NOT BEING REWARDED,IM USING MY AIRTIME TO CALL ABSA CALL CENTRE WITH SOMETHING THAT IS NOT MY FAULT,THEY TELLING ME THAT ONE OF MY ACCOUNT IS IN ARREARS WHICH IS NOT TRUE,SOMEONE IS NOT DOING THEIR JOB PROPERLY AND ITS COSTING ME AIRTIME MONEY WHAT IS IT THAT IM BEING REWARDED FOR CAUSE THE MONEY GOES BACK TO ME BUYING AIRTIME TO ENSURE THAT SOMEONE DOES THEIR JOB PROPERLY.LAST MONTH SAME ISSUE THIS MONTH SAME ISSUE IT IS UNACCEPTABLE,IM NOT HAPPY ABOUT ABSA SERVICE NOT AT ALL,TO ME THEY ARE *****ING MONEY FROM ME CAUSE THEY TELL ME IM BEING REWARDED FOR BUYING AND PAYING A FEE MONTHLY BUT I SPEND MONEY BUYING AIRTIME QUERYING SAME THING EVERY MONTH.