Absa not honouring agreements

Absa has been downright *****ing from my moms account at this point , in September last year she went and advised them that she is dealing with medical conditions and would like her loans to be reduced as she does no longer receive a full salary, yet every month thw wipe out the little money she has in her account, she then made payment arrangements and called last month once again advising her current situation , the guy she spoke to said he can’t do anything for her, I mean how is she expected to survive stay alive long enough to pay her debts , while they wipe out every penny that enters her account even on un agreed upon dates they help themselves to her cash. This morning again they wiped out everything.

So what’s the point of being able to make arrangements if the bank doesn’t keep their end of the deal, She literally advised the bank when she had a break from hospitalisation that she is severely ill and cannot at this stage pay in full and made arrangements, And again she initiated these arrangements and the agent said he can’t help her, It’s quite disheartening honestly.

Kindly can someone who can actually assist her and reverse these un authorised deductions contact her. Noting 90 percent of her days are spent in hospital and trying to get back to life.