Absa not honoring their promise

I had transactional ***** paying someone at Absa through my bank, Standard Bank. I reported this to Standard Bank in August 2023 and they investigated this. On the 1st November 2023, I received an Outcome Letter from Standard Bank Tranactional ***** Department saying that they had concluded their investigation and that Absa had secured my money, which is R30 000 and would refund me within 15 working days. As yet, Absa HAS NOT REFUNDED MY MONEY. If Absa cares at all, the Standard Bank Outcome Letter reference number is ***. I have repeatedly called Standard Bank to escalate this and get Absa to refund my money as they clearly stated they had the R30 000 secured and would pay me within 15 working days. I have now escalated this to Standard Bank Head Office to investigate why Absa has not refunded me. Really bad, disappointing and hishonest behavior from Absa in my opinion. Hope they wake up because next, I will report this to Carte Blance.