ABSA not honoring their Contact

Dear ABSA,<br> <br> I am very sadden to write this email to you.<br> <br> I have been dealing with your Student loan department... <br> <br> They are unfortunately the most *********** bunch of people that I have ever worked with.<br> <br> Eugene Louw an her manager Fatima Kennedy is the latest of the *********** ones.<br> <br> Firstly, Eugene pays money over to UCT that as discussed was to go to me for books ( I would transfer this R 5 000 into the students account)<br> <br> After almost 2 months of promises, no follow up, ignoring my mails I need to phone them ( telling me they did call, but I didn't pick up...NO follow up!<br> <br> Now after almost a month of fighting with them, I get a follow up where I am being told UCT will only refund me R 3 500 ( reason because of R1 500 outstanding from last year) <br> <br> According to my Contract with ABSA, the Full R5 000 was to be deposited into my account! ABSA did not adhere to their own contract.<br> <br> This has been going on since before my first email with details on 14 Jan!....It is almost March<br> <br> Still waiting for the money!!!! but next week I need to start paying back....?<br> <br> <br>