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anita W

1 reviews | Active since Apr 2020

20 Apr 2020, 15:24

Absa not hepfull in this lock down at all

I,ve app**** by absa for a debt relief on the 4th April 2020 been with absa for almost 10 years, I app**** online and was accepted and received a e-mail to confirm this. when I phoned this morning they just adamantly told me they haven't receive anything on their system and I must apply again. they don't want to hear about the e-mail reference I got just keep on telling me that I must apply again and will have answer in 14 days.(after payday) then my debit orders wont go through and then I wont qualify for that again. I also app**** by Nedbank for my vehicle and within two days I received my new agreement on email that was accepted. I think Absa is either under staff or just not interested in helping their clients they should learn from Nedbank. maybe I need to change banks

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Replies (2)
Absa
Absa's reply20 Apr 2020, 16:01
Official
Dear Customer
 
 Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
 
 Kind regards
 Nthabiseng Sibande
 Customer Value ManagementAbsa Bank Ltd
aW
anita W's update24 Jul 2020, 11:42
Reviewer Update
After my previous experience with ABSA the nightmare just keep on going, eventually I got the 3 mms confirming that my payment relive was successful and that any debit order that will go off will be refunded, was refunded in May and June came and more than R8000.00 was deducted for a loan acc that was in arrears. went to the bank and the consultant phoned your covid division and the money was refunded as well as conformation that they will rectify this on my account. today i get SMS to phone that my account was handed over and a bad credit record on my account. for me this is the worst service i ever received. i will go into the bank and close my account. i have send the emails to the lawyers I've been handed over and said they will look into the matter, no on is getting back to me. today I've send the emails again with proof of the mms to *** and will see if they ever get back to me.