KO
Kobus O
1 reviews | Active since Mar 2022
09 Feb 2024, 11:14
ABSA ***** not helping me.
There was *****ulent transactions on my company checque account during October 2022. I reported the problem to ABSA ***** and send them my police case number and bank statement. Lucky Selepe from ***** phoned me and informed me that ABSA is not going to assist me as a OTP was send to my cellphone which I responded to. This is untrue and I am willing to have a forensic audit done on my phone. The amounts that was taken from my account is close to R20000.
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Replies (3)
Absa's replyOfficial
09 Feb 2024, 11:40Dear Kobus Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsPravesh BejayCustomer Value Management
Best regards,
Absa's reply09 Feb 2024, 11:40
Official
Dear Kobus Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsPravesh BejayCustomer Value Management
Best regards,
KO
Kobus O's updateReviewer Update
09 Feb 2024, 12:30Furthermore, as far as I know a OTP is usually send for a credit card transaction, this money went off my cheque account. How is that possible? I now went in detail through my SMSe on 4 October and in fact did find an OTP that was send to me on my phone. But I never rep**** to it, in fact I never even saw it till today.
KO
Kobus O's update09 Feb 2024, 12:30
Reviewer Update
Furthermore, as far as I know a OTP is usually send for a credit card transaction, this money went off my cheque account. How is that possible? I now went in detail through my SMSe on 4 October and in fact did find an OTP that was send to me on my phone. But I never rep**** to it, in fact I never even saw it till today.
Absa's replyOfficial
09 Feb 2024, 13:06Dear Kobus
The matter has been referred to our ***** Dept. for assistance. We will revert once feedback has been received.
RegardsPravesh BejayCustomer Value Management
The matter has been referred to our ***** Dept. for assistance. We will revert once feedback has been received.
RegardsPravesh BejayCustomer Value Management
Best regards,
Absa's reply09 Feb 2024, 13:06
Official
Dear Kobus
The matter has been referred to our ***** Dept. for assistance. We will revert once feedback has been received.
RegardsPravesh BejayCustomer Value Management
The matter has been referred to our ***** Dept. for assistance. We will revert once feedback has been received.
RegardsPravesh BejayCustomer Value Management
Best regards,