ABSA not helping
Very bad. My account was hacked and I was de*****ed. I believe staff colluded with outsiders to do this, as I was told by a bank employee that nothing had been taken and my money was intact, AFTER R20k had been ****** from me. He failed to log a ***** case. I went back and a case was logged. Now been 40 days without them attending to this. REALLY BAD absa.
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Absa's replyOfficial
13 Mar 2025, 10:30 Dear Ilse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards, Group Customer Care Vanessa Crowe
Absa's reply13 Mar 2025, 10:30
Official
Dear Ilse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards, Group Customer Care Vanessa Crowe