Absa not handling a ***** case effectively

After I realized that ***** occurred on my account I stopped my card on 9 February. On 10 and 11 February they still allowed the suspicious amounts to go through. I lost 26 thousand rand. They promised somebody from ABSA will contact me in 24 hours. No contact is made. Today is the 23 d of February, still no contact. I wrote several letters and phoned the ***** department. Nothing happened , only the same response: We will contact you….’ This is the first time that I experiences such poor service. I am a principal of a school and we as school also used ABSA for the last 22 years. At this point we do not feel save anymore doing business with ABSA. It is really risky. The way they handled this matter without any communication is shocking. I also had to report the incident at SA police and even had to write a affidavit. As if I am under suspicion . This was also a first and very time consuming.