RR
Rumon R
1 reviews | Active since May 2018
12 Sept 2023, 07:44
Absa not giving us settlement letter urgent!
Please can Absa help!
We have a loan through absa that has been settled, we have been promised 24 hours for this loan to be settled and we are just not getting a settlement letter
It is so urgent as it is affecting other credit!
Why do absa not take peoples personal credit health serious!
Every time we call it is a painful exercise and all we get told is that it will be escalated but nothing is happening
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
12 Sept 2023, 08:28Dear Rumon Ramphal
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards, Group Customer Care Rezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards, Group Customer Care Rezona Louw
Absa's reply12 Sept 2023, 08:28
Official
Dear Rumon Ramphal
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards, Group Customer Care Rezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards, Group Customer Care Rezona Louw
RR
Rumon R's updateReviewer Update
12 Sept 2023, 09:18Hi Rezona
Thank you for your response
Please note that the account is registered under my wife’s name
Hence why I put her ID number
Her name is Cherie Ramphal
May we have a contact number to call you on?
Thank you for your response
Please note that the account is registered under my wife’s name
Hence why I put her ID number
Her name is Cherie Ramphal
May we have a contact number to call you on?
RR
Rumon R's update12 Sept 2023, 09:18
Reviewer Update
Hi Rezona
Thank you for your response
Please note that the account is registered under my wife’s name
Hence why I put her ID number
Her name is Cherie Ramphal
May we have a contact number to call you on?
Thank you for your response
Please note that the account is registered under my wife’s name
Hence why I put her ID number
Her name is Cherie Ramphal
May we have a contact number to call you on?
Absa's replyOfficial
12 Sept 2023, 10:53Dear Rumon Ramphal
Thank you for your posting.
We have communicated with your wife directly by email. Kind regards, Group Customer Care Rezona Louw
Thank you for your posting.
We have communicated with your wife directly by email. Kind regards, Group Customer Care Rezona Louw
Absa's reply12 Sept 2023, 10:53
Official
Dear Rumon Ramphal
Thank you for your posting.
We have communicated with your wife directly by email. Kind regards, Group Customer Care Rezona Louw
Thank you for your posting.
We have communicated with your wife directly by email. Kind regards, Group Customer Care Rezona Louw
RR
Rumon R's updateReviewer Update
12 Sept 2023, 11:06Hi
I don’t think you understand how urgent this is
Please can you call right away
We cannot wait till the 15th as you indicated in your mail
Please can you help
Please!
I don’t think you understand how urgent this is
Please can you call right away
We cannot wait till the 15th as you indicated in your mail
Please can you help
Please!
RR
Rumon R's update12 Sept 2023, 11:06
Reviewer Update
Hi
I don’t think you understand how urgent this is
Please can you call right away
We cannot wait till the 15th as you indicated in your mail
Please can you help
Please!
I don’t think you understand how urgent this is
Please can you call right away
We cannot wait till the 15th as you indicated in your mail
Please can you help
Please!
Absa's replyOfficial
12 Sept 2023, 11:51Dear Rumon Ramphal
Thank you for your posting.
The matter has been escalated for urgent assistance.
Kind regards, Group Customer Care Rezona Louw
Thank you for your posting.
The matter has been escalated for urgent assistance.
Kind regards, Group Customer Care Rezona Louw
Absa's reply12 Sept 2023, 11:51
Official
Dear Rumon Ramphal
Thank you for your posting.
The matter has been escalated for urgent assistance.
Kind regards, Group Customer Care Rezona Louw
Thank you for your posting.
The matter has been escalated for urgent assistance.
Kind regards, Group Customer Care Rezona Louw
RR
Rumon R's updateReviewer Update
14 Sept 2023, 08:46Hi
Please can someone help us
Please
It has been escalated and still no one has contacted us
We did not have till the 15th but now I guess we have to just be patient and wait for absa
But please we are so desperate
All you have to do is call us and just resolve a very easy problem
Please
We are actually begging
Please can someone help us
Please
It has been escalated and still no one has contacted us
We did not have till the 15th but now I guess we have to just be patient and wait for absa
But please we are so desperate
All you have to do is call us and just resolve a very easy problem
Please
We are actually begging
RR
Rumon R's update14 Sept 2023, 08:46
Reviewer Update
Hi
Please can someone help us
Please
It has been escalated and still no one has contacted us
We did not have till the 15th but now I guess we have to just be patient and wait for absa
But please we are so desperate
All you have to do is call us and just resolve a very easy problem
Please
We are actually begging
Please can someone help us
Please
It has been escalated and still no one has contacted us
We did not have till the 15th but now I guess we have to just be patient and wait for absa
But please we are so desperate
All you have to do is call us and just resolve a very easy problem
Please
We are actually begging
Absa's replyOfficial
14 Sept 2023, 11:06Dear Rumon Ramphal
Thank you for your posting.
We will provide feedback to you wife before close of business today.
Kind regards, Group Customer Care Rezona Louw
Thank you for your posting.
We will provide feedback to you wife before close of business today.
Kind regards, Group Customer Care Rezona Louw
Absa's reply14 Sept 2023, 11:06
Official
Dear Rumon Ramphal
Thank you for your posting.
We will provide feedback to you wife before close of business today.
Kind regards, Group Customer Care Rezona Louw
Thank you for your posting.
We will provide feedback to you wife before close of business today.
Kind regards, Group Customer Care Rezona Louw