Absa not giving me control over my own finances

Good day,

I wish I could give 0 stars for this review.

For the last 6 months Absa has been deducting an amount around R451. 50 for "administration fees" with no description, the amount the amount is never the same. I never authorized any transactions of this nature from my account.

This month they also deducted R5372.26 without authorization

I could not reverse any of these transactions as they were higher that R250 and these transactions always happen on a public holiday or over a weekend when they are not available, how convenient...

I have no control over my money. My husband was diagnosed with cancer a few months ago and could not work for a long while where he did not recieve a salary and we tried to organize an arrangement with absa in this time and we got the response, that it is not their problem.

This caused some transactions to fail, we are financially okay now and trying to pay back what we owe but Absa is making that impossible by taking unauthorized money from my account every single month. We can do no financial planning, as we do not have control.

Are their any legal steps we can take on these matters?