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Steven C
1 reviews | Active since Aug 2018
27 Mar 2020, 16:25
ABSA not getting back to me or answering - Need my credit card working 100%
I have just received my new Premium credit card with ABSA, it was announced during the covid-19 21 day lock-down that Banking services will continue. I have been trying to get a hold of ABSA via emal, phone call, website portal agent and no-one is answering. I need to make payments and it's not displaying on my App or web-portal. This was meant to be done already. How can a company this big not do remote support or assistance ?
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Replies (2)SC
Steven C's updateReviewer Update
27 Mar 2020, 17:05I've fixed this myself. Seems you can link the card yourself via ABSA Online portal. Not sure why it was not done in the first place when i originally asked. Anyway...moving on.
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Steven C's update27 Mar 2020, 17:05
Reviewer Update
I've fixed this myself. Seems you can link the card yourself via ABSA Online portal. Not sure why it was not done in the first place when i originally asked. Anyway...moving on.
Absa's replyOfficial
30 Mar 2020, 09:44Dear Steven Cookson
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply30 Mar 2020, 09:44
Official
Dear Steven Cookson
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
Kind regards,
Rezona Louw
Group Customer Care