ABSA not furnishing client with insurance policy

<p>My Partner took out top up travel insurance for us for our upcoming trip to Amsterdam. The insurance fee was deducted from the credit card but no proof of insurance has been provided. We have been contacting ABSA insurance for a week on numerous different numbers but no one can get us through to the insurance department. We have gone into a branch and the branch manager has also only gotten as far as us i.e. a dead end. We have lodged a formal complaint with the Absa complaints suite and still no answers and no resolution. The Dutch embassy will not issue a visa without proof of insurance. This is unacceptable. ABSA has taken money for a service they have not provided and no one at ABSA is offering help to rectify this.</p>