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mohamedsh M

1 reviews | Active since May 2017

30 May 2017, 16:03

Absa not following the national credit act

<p>Absa bank has handed me over to an attorney firm to collect money on a cheque account with an outstanding balance of R14000.00 , firstly they have not sent me any communication example a letter issuing me a min of 35 days notice period to say i owe them money , this account has not been used for over three years!</p> <p>How on earth can they not follow the rules of the national credit act!!!!!!!</p> <p> </p> <p>id want someone from ABSA to contact me with this as i dont owe you anything on this cheque account , this is day light *******!!!!!</p> <p>Regards</p> <p> ********** 317</p> <p> </p>

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Replies (4)
Absa
Absa's reply31 May 2017, 09:13
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply01 Jun 2017, 17:19
Official

Thank you

Absa
Absa's reply07 Jun 2017, 14:11
Official

Apologies for the inconvenience. Will make follow up and get back to you.

Absa
Absa's reply22 Jun 2017, 14:48
Official

Email response was send to you on the 09/06