Absa not even trying to assist - the WORST customer service EVER!!!

Item: Absa
Rating: 1
Author: Corlia K

It is generally EXTREMELY frustrating to deal with ABSA!!!

About 2 months ago, I make 5 transactions from my Absa account (buying airtime), and all of a sudden I receive an sms stating that I need to contact Absa ***** line regarding a security alert on my account. Which I promptly do - I tried contact BOTH numbers numerous times but with absolutely NO LUCK in getting through to anybody.

After two months of trying to get someone to help me, as ABSA has decided to block my internet banking, no one is even trying to assist me, and just tell me to go to a branch. My circumstances does not allow me to visit a branch, unless there is a 24 hour branch somewhere!!!

It is sooooo frustrating!!!!

Helpful (0)

Replies (2)

Absa's replyOfficial

08 Oct 2018, 19:09

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa's reply08 Oct 2018, 19:09

Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Corlia K's updateReviewer Update

11 Oct 2018, 11:48

A consultant from Absa phoned me this morning, and very kindly sorted out my issue. The consultant was super friendly and very helpful (I feel bad that I can't remember her name). Thank you.

Corlia K's update11 Oct 2018, 11:48

Reviewer Update

A consultant from Absa phoned me this morning, and very kindly sorted out my issue. The consultant was super friendly and very helpful (I feel bad that I can't remember her name). Thank you.