CH
Charlotte H
1 reviews | Active since Jan 2012
01 Jul 2024, 12:24
Absa ***** not completing the task
Absa ,I am working in hong Kong ,and there is a hold on my savings account. I have spoken to ***** yesterday twice they tell me the card will work. Still not working. They did contact my mom in SA ±*** telling her it's working. It's still not working. I have been without any funds for more than a day now. I need help urgently
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
01 Jul 2024, 14:12Dear Charlotte Horne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply01 Jul 2024, 14:12
Official
Dear Charlotte Horne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
CH
Charlotte H's updateReviewer Update
01 Jul 2024, 14:19Please. I need help urgently. My mom is in tygervalley branch now , there is a hold on the card but no one can understand why.
CH
Charlotte H's update01 Jul 2024, 14:19
Reviewer Update
Please. I need help urgently. My mom is in tygervalley branch now , there is a hold on the card but no one can understand why.
CH
Charlotte H's updateReviewer Update
01 Jul 2024, 14:20I don't have a hong Kong telephone number at the moment ,only WhatsApp and email , I supp**** my mom's number
CH
Charlotte H's update01 Jul 2024, 14:20
Reviewer Update
I don't have a hong Kong telephone number at the moment ,only WhatsApp and email , I supp**** my mom's number
CH
Charlotte H's updateReviewer Update
01 Jul 2024, 14:21I don't have a hong Kong telephone number at the moment ,only WhatsApp and email , I supp**** my mom's number
CH
Charlotte H's update01 Jul 2024, 14:21
Reviewer Update
I don't have a hong Kong telephone number at the moment ,only WhatsApp and email , I supp**** my mom's number
Absa's replyOfficial
01 Jul 2024, 14:38Dear Charlotte Horne Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply01 Jul 2024, 14:38
Official
Dear Charlotte Horne Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
04 Jul 2024, 15:58Dear Ms Horne
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***5.
The matter was referred to our Forensics department for investigation and feedback.
Our office received confirmation that there are no holds on your account.
Kindly confirm by 12 pm on 05 July 2024 if you were able to transact on your account.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***5.
The matter was referred to our Forensics department for investigation and feedback.
Our office received confirmation that there are no holds on your account.
Kindly confirm by 12 pm on 05 July 2024 if you were able to transact on your account.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply04 Jul 2024, 15:58
Official
Dear Ms Horne
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***5.
The matter was referred to our Forensics department for investigation and feedback.
Our office received confirmation that there are no holds on your account.
Kindly confirm by 12 pm on 05 July 2024 if you were able to transact on your account.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***5.
The matter was referred to our Forensics department for investigation and feedback.
Our office received confirmation that there are no holds on your account.
Kindly confirm by 12 pm on 05 July 2024 if you were able to transact on your account.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***