Absa not compitent

Phoned Absa About 1 month back. Paid some extra money into my bond and ask to get recalculation.I have done this many times before and is usually a pain to get through to them. I got told that they could not assist me and they will mail me forms that I have to sign and send back to them. Never received a mail.<br> Mailed the action line to find out what is going on. They could not help me and referred me to the Home loan department They referred me back to the call center. <br> HOME LOAN MAIL<br> As a valued client, Absa Bank ensures that confidentiality is top priority when it concerns your finances. It is therefore not possible to fulfil your request via email, as this poses a security risk.<br> Kindly contact our Absa Home Loan Service Centre on ***, as a dedicated consultant will be able to assist with your request.<br> Alternative if you wish not to speak to an agent, you may visit your nearest Absa Branch for further assistance.<br> Should you require any other assistance, do not hesitate to email us again on [Email Removed]<br> ACTION LINE<br> Due to security reasons as well as system and mandate restrictions we are unable to assist with your request.