ABSA Not Closing Credit Account as requested twice

I left ABSA bank over five years ago and closed my savings accounts. I wasn't aware at the time that my credit card account was still open. Naturally monthly account fees accumulated, in early December 2014 I spoke to the credit card division, got the settlement amount and paid the credit card fees off via EFT. I was promised the account would be closed and I would receive an email confirming this.<br> <br> The account was never closed and end of April 2015 I got an email saying the account is still open and I had to pay monthly fees AGAIN. I went to the Fourways branch and paid this amount in full to settle the account and close the account. I called absa credit card requesting the account to be closed finally. They said to me over the phone it had been done and I will receive an email confirmation after 24 hours.<br> <br> I have not received this email still and I refuse to have it left open and build up monthly fees AGAIN. Please may someone contact me from ABSA to send through confirmation of closure of my account,<br> <br> Thank you and looking forward to hearing from you