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Zenobia K

1 reviews | Active since Oct 2014

21 May 2021, 11:21

Absa not caring about their clients

Utterly disappointed and very very unhappy with the way Absa is treating their clients .I have an old PRESCRIBED loan with them and are being contacted almost 50 times a day from their Attorneys BROOKS & LUYT and this for an OLD PRESCRIBED LOAN. Why must I be put under pressure like this and from a bank who should be looking after and retain their clients at all costs in this difficult times everyone is facing on a daily basis. Everyone in SA is under extreme financial strain in this trying times as it is and to be pestered like this for an OLD PRESCRIBED loan is very stressful and sadly as it is I will not deal with Absa ever again in my life.

Please can this be removed from my name as legally this debt is prescribed.

0
Replies (2)
Absa
Absa's reply21 May 2021, 13:09
Official
Dear  Zenobia Khan  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***3  Kind regards, Rezona Louw Group Customer Care 
ZK
Zenobia K's update25 May 2021, 11:32
Reviewer Update
Absa not caring about their clients at all just like I said. I was promised feedback within 4 hours .I have been waiting 4 DAYS and still nothing, no communication. Bad service on top of not caring about their clients.