ABSA, not bad service, NO SERVICE......

I have been banking with ABSA for more than 16 years and their service is just getting worst by the day. Received an suspicions email, see below :

Payment Notification

You have new uncleared payments. Find below enclosed to authorize recent pending deposits made to your account.

Called every possible ABSA ***** number with no answer, held on to the line for more than 15 minutes and then the line just got dropped. The will empty my account and Absa will still not be reachable to assist, seriously disappointed, not in bad service, in NO service. Pathetic