SN
Soso N
1 reviews | Active since Oct 2016
23 Aug 2021, 10:07
Absa not attending to customer complaints.
I phoned this bank in June 2021 and requested a settlement quotation for my loan account which I received. I then settled the account, even got a refund transferred into my account. Then I received a call from the attorneys saying they need me to settle the account. I sent an email to Absa asking why is this account with attorneys whereas I settled it with them and they provided a settlement quote for me to settle. They did not answer and kept referring me to the attorneys. Its like I need to pay the same account twice which is a ripoff and is not gonna happen. I was emailed by *** on 07/07/2021 at 16:52
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Absa's replyOfficial
23 Aug 2021, 11:50Dear Soso Nosenga Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards, Rezona Louw Group Customer Care
Absa's reply23 Aug 2021, 11:50
Official
Dear Soso Nosenga Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards, Rezona Louw Group Customer Care