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Annelize M
1 reviews | Active since Jun 2022
04 Dec 2025, 10:18
Absa ***** not assisting in ****s and getting away with millions
The worst bank ever. Loads of ***** happening and the bank just simply refusing to assist. ****mers are targeting older people and getting away with it. Over R100 000.00 ****** from my Mom (70) account and Absa is doing nothing about it!
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Replies (6)
Absa's replyOfficial
04 Dec 2025, 14:13Dear Annelize Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareVanessa Crowe
Absa's reply04 Dec 2025, 14:13
Official
Dear Annelize Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareVanessa Crowe
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Annelize M's updateReviewer Update
05 Dec 2025, 11:07We are not satisfied with the Ombudsman's or the bank's outcome. This matter is long not resolved and I am searching media coverage on this. The bank and the Ombudsman has just shrugged this off to nothing. Yet, there are other Absa clients who have experienced the same incident over and over. These we met in the bank. Absa *****'s service is VERY POOR and the consultants are RUDE. I want someone to contact me directly and come up with a solution to this. People are losing thousands of rands and the matters are NOT BEING DEALT with efficiently. Got an email from ***** Department querying transactions, when replying to email or trying to contact them back, no reply or feedback. We will NOT ACCEPT this outcome. ABSA needs to take responsibility for their clients!!!!
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Annelize M's update05 Dec 2025, 11:07
Reviewer Update
We are not satisfied with the Ombudsman's or the bank's outcome. This matter is long not resolved and I am searching media coverage on this. The bank and the Ombudsman has just shrugged this off to nothing. Yet, there are other Absa clients who have experienced the same incident over and over. These we met in the bank. Absa *****'s service is VERY POOR and the consultants are RUDE. I want someone to contact me directly and come up with a solution to this. People are losing thousands of rands and the matters are NOT BEING DEALT with efficiently. Got an email from ***** Department querying transactions, when replying to email or trying to contact them back, no reply or feedback. We will NOT ACCEPT this outcome. ABSA needs to take responsibility for their clients!!!!
Absa's replyOfficial
05 Dec 2025, 14:53Dear Annelize As per new incident number C-***0, I will forward this matter to our ombudsman liaison officer to respond Kind regards,Group Customer CareVanessa Crowe
Absa's reply05 Dec 2025, 14:53
Official
Dear Annelize As per new incident number C-***0, I will forward this matter to our ombudsman liaison officer to respond Kind regards,Group Customer CareVanessa Crowe
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Annelize M's updateReviewer Update
09 Dec 2025, 11:51Still no response or even contacted by anyone. Neither the bank, nor the Ombudsman actually care about their clients. We are closing my Mom's accounts and even with that, nobody has contacted her to find out why!!!!!!!!
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Annelize M's update09 Dec 2025, 11:51
Reviewer Update
Still no response or even contacted by anyone. Neither the bank, nor the Ombudsman actually care about their clients. We are closing my Mom's accounts and even with that, nobody has contacted her to find out why!!!!!!!!
AM
Annelize M's updateReviewer Update
10 Dec 2025, 10:16Good day, I want someone else to sort this out!. 'n Manager higher up or something. Mr Mbalenhle handled this matter before and that's the outcome we are not prepared to accept. ABSA has to find another way to compensate for this astronomical loss. I am still approaching the media with this
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Annelize M's update10 Dec 2025, 10:16
Reviewer Update
Good day, I want someone else to sort this out!. 'n Manager higher up or something. Mr Mbalenhle handled this matter before and that's the outcome we are not prepared to accept. ABSA has to find another way to compensate for this astronomical loss. I am still approaching the media with this
Absa's replyOfficial
10 Dec 2025, 15:37Dear Annelize
I am advised that once you have taken the matter up with the NFO we can no longer deal matter. Please engage further with the Ombudsman should you require further intervention.
Regards
Vanessa Crowe
I am advised that once you have taken the matter up with the NFO we can no longer deal matter. Please engage further with the Ombudsman should you require further intervention.
Regards
Vanessa Crowe
Absa's reply10 Dec 2025, 15:37
Official
Dear Annelize
I am advised that once you have taken the matter up with the NFO we can no longer deal matter. Please engage further with the Ombudsman should you require further intervention.
Regards
Vanessa Crowe
I am advised that once you have taken the matter up with the NFO we can no longer deal matter. Please engage further with the Ombudsman should you require further intervention.
Regards
Vanessa Crowe