ABSA NOT ASSISTING

So my previous complaint gets closed without actually sorting anything out. I further sent emails to Lebo Mashiane who was investigating my complaint which have been ignored. I also received an MMS today dated the 05 October stating that I need to settle my arrears of over R60 000 on my loan account within 10 business days from the date of the letter. Firstly it takes 5 days to send an MMS with the letter and secondly my arrears do not make up over R60 000. I really hope that whoever responds to this complaint will sort out all the issues from my first complaint. I am trying to sort things out and would appreciate some assistance from ABSA.