ABSA not answering

I don't understand why ABSA bank even tells clients that they have a banker assigned to them, if you can't get answers from them, let alone get hold of them. Even when you phone the branch, the hardly answer the phone, don't listen to what you need before just putting the call through to a staff member, and then you probably have better luck guessing all 6 lotto numbers before the call get's answered. Why do we have to jump through flaming hoops to get straight answers?