ABSA not adhering to TCF, **************

I submitted a claim on my home owners insurance for my swimming pool filter that burst. ABSA sent out an assessor that initially confirmed that my claim will be approved. After not receiving feedback after 2 days, I phoned ABSA and spoke to Nathan who promised to phone me back. I again had to follow up after no feedback and mentioned that they are not treating me fairly after which Nathan blatantly said my claim is being rejected. His reasoning was that the filter burst due to pressure and referred me to Radial Pools who did the assessment. Sewaad stated that he never placed in his report that the filter burst due to pressure and that he never opened the unit to check inside. I phoned Nathan again and asked to speak to an Afrikaans manager and he said they do not speak Afrikaans so I asked for a call back from a manager. Tshfpo phoned me back but confirmed he is not a manager, no manager was available. He also stated that my claim was rejected but that he doesn't have any technical knowledge to explain why. To date, no manager from ABSA phoned me and my complaint has still not been resolved.