Absa not adhering to notice period on Notice Select Account

I have an Absa notice select account. The account was on a 32 day notice period. On Absa's internet banking website you have the ability to change the notice period on a notice account. The change in notice take as long as the notice period to take effect which is fair. I changed my notice account to a 7 day notice account about 2 months ago as I was anticipating requiring the money on short notice. When I went on the Absa's internet banking site yesterday evening to give my 7 day notice the site still requested that I give 32 days notice. I phoned Absa savings and investments and then internet banking to get the issue resolved just to realise that the support staff don't know what functionality is available on their internet banking site nor do they know what products they are selling. In end the call got dropped as well. I phoned Absa complaints site explaining my problem and the urgency in requiring my funds just to be told that it would take them 5 working days to get back to me without any commitment that I would get my funds within 7 days.