CB
Charlene B
1 reviews | Active since Jul 2011
07 Jun 2021, 10:03
Absa not addressing correct issue
I've logged a complaint about my home loans account previously and received a private reply from Absa - now they state the case had been resolved and closed, but the correct account/complaint had not been addressed.
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Absa's replyOfficial
07 Jun 2021, 10:47Dear Charlene Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply07 Jun 2021, 10:47
Official
Dear Charlene Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,