absa not able to do basic updating of fica info

Okt-2015 I send my updated proof of residence to absa as requested via email <br> 02/11/2015 a lady of ABSA Phoned me say reason of call is the documents I send through does not correspond with their info on record<br> I then confirme I have moved and telephonicly gave my id no, account nu and confirmed my new address<br> Then I received an sms stating my debit card are about to expire and I need to get a new one<br> On 24/11 Ben Swart branch stated my info too old and can not give new card. I explained with no result<br> Then 25/11 I send all the info through again and complained heavely<br> 27/11 I received sms from ABSA query sorted<br> <br> 09/12 went to Ben Swart branch and they did give me new card but stated fica not registered<br> When I go into internet banking they still keep on asking my new info<br> Is this possible after phone call they did receive everething as well as sms , but still your records not updated<br> Ai ABSA, i am disgusted, what became of this proud South Afrcan bank<br>