ABSA not a pleasant, peoples bank

Another reason to leave ABSA

Mid May went to ABSA bank Brooklyn to retrieve the car registration certificate for my deceased wife's car. Its fully paid, need the certificate to transfer the car into my name. I am the excutor. ABSA Brooklyn told me the cannot do it I must sent the relevent forms to *** On 22 May I sent the forms A week ot two later, as I received no reply I tried to phone, ***, I could not reach any person only a computer which terminated my call Twice I contacted ABSA complaints via email On 6 June received a case number C-***5 and was told that a consultant would contact me, never happened Today I phoned the Action line, spoke to Elizabeth who made me angry as it sounded like it was my fault. I should have gone to an ABSA branch, they will help me. After sending in the forms, I should have received a reference number from the system, my fault as well. When I tried to tell her that none of these things were in my control or my fault the phone was abruptly put down

You can not get hold of any director or manage only a computer of consultants Is this the type of bank you want to deal with ?