ABSA - not a bank to count on!!!

On 16 of July I was a victim of crime, somebody hacked my internet banking account. I was visiting my grandson in hospital, and While I was there got a sms that I locked in to my internetbanking and I was not. I contact the ***** dept immediately, and while phoning, the ***** department even phoned me, so ABSA saw something was not right!!! They stole R7100 out of my account!!! The ***** dept stopped my internet banking. The next day I opened a ***** case at police. I needed bank statements, and when a went to Menlyn branch to get them, they even gave me details of person who did the crime.

And now ABSA gave me only R2100???????? And they even stated in letter : Having considered the statement of events and the evidence available to us, it appears that you have been a victim of crime

The acknowledge that I was a victim of crime but gave me this amount?????? And they could even see who did the crime, was they not suppose to freeze the ********* account?????? And surely ABSA must have insurance for ***** cases. I need my full amount back, so ABSA is still owing me R5000

How poor is ABSA security on accounts that people can commit crime, now I must suffer because of ABSA incompetence??? This is unacceptable!! This means ABSA is not a bank to count on fore sure!!! ABSA I need the rest of my money bac****! YOU OWE ME R5000!!!!