NM
Nisa M
1 reviews | Active since Jul 2019
02 Dec 2022, 11:01
ABSA NORTHMEAD SQUARE
It is truly appalling to see the way clients are treated at this branch. What is the point of having customer service counters when there is nobody to service your customers????? Old clients sitting for more than an hour leaving without even getting assistance? Do we live in an era where we disregard the old? Where we have no compassion towards people? ABSA, instead of spending money re-branding you should have considered spending money on training your staff to move forward with excellence. The clients you treat with such disregard are the same clients that allow you to be functional!!!!!
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Absa's replyOfficial
02 Dec 2022, 15:39Dear Nisa Mahomed, Thank you for bringing this matter/incident to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced concerning your matter. My name is Russell Edwards and I will be your dedicated contact person facilitating your complaint raised with us. I will be sending you an email to provide you with my specific contact details as well as the expected timeframe. The reference number for your complaint is C-***5. Regards,
Russell Edwards Customer Value Management
Russell Edwards Customer Value Management
Best regards,
Absa's reply02 Dec 2022, 15:39
Official
Dear Nisa Mahomed, Thank you for bringing this matter/incident to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced concerning your matter. My name is Russell Edwards and I will be your dedicated contact person facilitating your complaint raised with us. I will be sending you an email to provide you with my specific contact details as well as the expected timeframe. The reference number for your complaint is C-***5. Regards,
Russell Edwards Customer Value Management
Russell Edwards Customer Value Management
Best regards,