TS
Tununu S
1 reviews | Active since Dec 2015
27 Sept 2024, 15:44
Absa nonsensical service
We have a club account as a family and have been contributing gradually saving towards hosting a family gathering then today we're told that there's a semi-dominant hold on our account and that we can only access our money after 48 hours whereas we're holding our ceremony tomorrow. We did not get any contact from the bank regarding the hold before hand. The staff were also very rude and the branch manager even dismissed us and told us he or she was busy with better things.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
27 Sept 2024, 17:08Dear Tununu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply27 Sept 2024, 17:08
Official
Dear Tununu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
TS
Tununu S's updateReviewer Update
27 Sept 2024, 17:25Thank you for your reply and await.
TS
Tununu S's update27 Sept 2024, 17:25
Reviewer Update
Thank you for your reply and await.
Absa's replyOfficial
30 Sept 2024, 09:09Dear Tununu The reference to complaint C-***3.
It is a pleasure and I did receive your email with the account number. Kind regards,Vanessa CroweGroup Customer Care
It is a pleasure and I did receive your email with the account number. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply30 Sept 2024, 09:09
Official
Dear Tununu The reference to complaint C-***3.
It is a pleasure and I did receive your email with the account number. Kind regards,Vanessa CroweGroup Customer Care
It is a pleasure and I did receive your email with the account number. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
TS
Tununu S's updateReviewer Update
07 Oct 2024, 12:14Thank you very much Vanessa for the way you helped resolve the query and complaint we had.
TS
Tununu S's update07 Oct 2024, 12:14
Reviewer Update
Thank you very much Vanessa for the way you helped resolve the query and complaint we had.
Absa's replyOfficial
07 Oct 2024, 12:49Dear Tununu The reference to complaint C-***3.
It is with pleasure to be of assistance and thank you for your kind words Kind regards,Vanessa CroweGroup Customer Care
It is with pleasure to be of assistance and thank you for your kind words Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply07 Oct 2024, 12:49
Official
Dear Tununu The reference to complaint C-***3.
It is with pleasure to be of assistance and thank you for your kind words Kind regards,Vanessa CroweGroup Customer Care
It is with pleasure to be of assistance and thank you for your kind words Kind regards,Vanessa CroweGroup Customer Care
Best regards,