ABSA nonreply to general query

On Wednesday 4 March I queried certain charges on my cheque account. This was done to the general enquiry email address. On Tuesday 10 March I then sent a response as I had heard nothing, this time including the action line email address. On Friday 13 March I pointed out that I had still not heard anything and waited to see if there was any response by today, Monday 16 March. NOTHING... they should consider changing their slogan from TODAY TOMORROW TOGETHER to TODAY TOMORROW.... NEVER. I have been a client of theirs since 1988 and to get treated like this is an insult. I also assume that if I threaten to change banks they will shrug their shoulders and say ... \OK".... I will wait to see what response this post produces but I still think I am going to remain dissatisfied - I hope they can prove me wrong and wow me with their service. """