Absa non working chat wallet ***

So what the heck is this chatwallet??? People discover they have chatwallets after someone tries to do cash send?? Cannot be reversed. After payment the recipient does not receive any code to be able to draw the cash as per normal cash send. I have lost money due to this? Paid it over and cannot reverse yet recipient cannot get it either. Emails goes unanswered. I have had so many things done on my accounts over the years and every time it points to internal assistance since there is no other way it could have happened. Now this???? Why is Absa compromising their clients like this? Same with tap and go. Get a new card and you cannot go onto the app to take it off. Nooooo you have to go to the bank and spent an hour just to take it off? This is absolutely nonsense and needs to stop. It feels like absa is creating more channels to make it really difficult for client to keep on banking with them. I cannot believe this.