JJvR
Jaco Janse van Rensburg
1 reviews | Active since Aug 2013
10 Nov 2023, 15:33
ABSA (NON)-Service Delivery
ABSA Deceased Estate's Department is ABSOLUTELY useless!! MANY, MANY e-mails, calls etc later (now 7 months) still not having closed an account or paid the proceeds. Call centre dysfunctional!!! Senior Management "does not speak to clients"as per call centre operators. Senior management (senior?!) passing the Buck via e-mails!!!! "We still have a backlog as a result of Covid!" Ludicrous to say the least. Welcome to follow up on Case Nr: C-***7 for a start!!
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
13 Nov 2023, 08:42Dear Jaco Janse van Rensburg Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5 Kind regards,Group Customer CareRezona Louw
Absa's reply13 Nov 2023, 08:42
Official
Dear Jaco Janse van Rensburg Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5 Kind regards,Group Customer CareRezona Louw