ABSA Non Service

Item: Absa
Rating: 1
Author: Danelle B

I went to the Grove ABSA branch on the 31st of October to obtain a letter/proof that they surrender security on a Policy that I need to pay out. Tsibo indicate that this will take 10 days. I waited 10 days, got nothing. Email him, got indication that the department is busy.

The policy was undertaken for a student loan, that has been paid in full more than 10 years ago.

After making calls to Nozi and Nita. I was able to confirm that I got approval on 10/11.... but NO ONE is sending me what I need.

And now I have been redirected to Hope Sithole - ***, and the phone number is not working.

I have been an ABSA client for all my life, coming from United Bank days when I was still a little girl. And look how you are treating my loyalty.

Helpful (0)

Replies (2)

Absa's replyOfficial

20 Nov 2020, 15:22

Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,

Absa's reply20 Nov 2020, 15:22

Official

Best regards,

Danelle B's updateReviewer Update

20 Nov 2020, 15:30

Now you saying you will only contact me on the 26th of November..... Why not sort out this issue today. I have been waiting since 31ste of October.

Danelle B's update20 Nov 2020, 15:30

Reviewer Update

Now you saying you will only contact me on the 26th of November..... Why not sort out this issue today. I have been waiting since 31ste of October.