aL
andy L

1 reviews | Active since Mar 2015

21 Mar 2015, 09:39

Absa non payment of Credit Card

Absa, apparently did an IT upgrade last weekend. This upgrade has caused that merchant payments to business have been delayed. This was done without any pre-warning to myself. It is now almost a week later and my business has not received the majority of the merchant sales from the credit card devices into my ABSA account yet. As a small start up restaurant, this has proved to be extremely embarrassing to myself having to explain to my customers why I dont have any products to sell.<br> <br> In a restaurant business, the busiest time for a restaurant is weekend trade. I will have to close my restaurant today as I cannot have an open restaurant with nothing to sell. Every time I speak to the merchant division they tell me that they are working on the problem. This is really unacceptable, added insult to injury I got an SMS last night with ABSA now taking off bank fees??? For what, you have all my money?<br> <br> Very poor service from ABSA!

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Replies (1)
Absa
Absa's reply23 Mar 2015, 12:39
Official
Hello andylacy,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd