JH
Joelle H

1 reviews | Active since Aug 2011

17 Aug 2022, 10:45

Absa non exisistant service

Absa is absolutely pathetic. I have had absolutely no assistance since I contacted absa on Saturday. I am traveling in the UK. I was locked out of my internet banking when I tried to set up my credit card for international use, in Amsterdam, on Saturday. I am stuck in the UK with no access to money. I can't transfer funds to.my family to send me cash and I can't use my card. I have Emailed tge relevant departments and have received absolutely no assistance. Tgis is totally unacceptable

0
Replies (1)
Absa
Absa's reply17 Aug 2022, 12:54
Official
Dear Customer,
 
Thank you for bringing this matter to our attention and your reference number is C-***1. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.

 We would also like to know where was your email sent and when.

Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd

Best regards,