ABSA NON-DELIVERY / DELAYS TRAVEL

Visited ABSA Canal Walk on 18 February to request replacement credit card after card expired. Consultant informed me that the card would be delivered to branch in 5 business days. I phoned 5 days later to be informed that the card is with UTI couriers and that they would phone me for delivery. This was not the initial instruction - I asked for it to be delivered to the branch for collection (failure 1). I followed up in the 1st week of March and was informed that the card was still in transit. Phoned in 2nd week of March, still no delivery. I informed ABSA of my travel plans and that I was leaving on an international trip on the 14th of March and need the card by the 13th. Marvin promised me that he arranged delivery with UTI on 13 March (today). Marvin called me on the 11th to test the phone line for delivery and confirmed the time the couriers could contact me on the 12th. Come the 12th, there was no call from courier (Failure 2). I phoned ABSA on the 13th, 2.15pm to find out where the card is as it was not delivered as promised (Failure 3), and was told that it was just printed. I still have no card and it's almost 6pm on a Friday - ABSA, how will I travel?