Absa Non Customer Service

When making an internet payment, ABSA should send an sms to ensure I am who I am. Over the last few months this system appears to be broken, therefor I cannot pay my accounts. When I try and query by phone, (wehich is not toll free!!!)the phone system doesn't work either. "Press 1, pr 2 or whatever, the call is not transferred. Send an e mail and the reply is "We'll get back to you in 48 hours"(And they never do) So I get in the car, go to the branch, and wait 2 hours in a qeue , to be told, sorry, phone the help centre, which I do (again) And (again) the call is not transferred. ABSA - welcome to the third world, where service is a swear word.