ABSA NO WORDS
Had a current account which was changed by ABSA. I later discovered that I lost all my benifits when I asked why they were not on my account their answer was sorry when the account changed numbers those benifits no longer apply. Yet it was them that did not carry over my benifits I did not ask for the change!
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Absa's replyOfficial
05 Nov 2019, 18:23Dear Jason Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically . Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply05 Nov 2019, 18:23
Official
Dear Jason Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically . Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,