ABSA no wonder they are going down the drain

So two weeks ago I went to my local ABSA branch. The consultant was very helpful and by the end of our conversation I was given a settlement letter, sent by the credit card section. I was informed that they will pay over the settlement amount from my checking account and close the credit card. So come start September 2024 I find that all the money was withdrawn from my check account, more that the settlement amount. On 2 September 2024 ABSA make me pay for life insurance and interest, after they were suppose to close the account the previous week. I went bank to my local branch and the same, very professional consultant assist me again. He tries his best to assist me and after a long conversation with the credit card department he is informed that they will correct the mistake they made. Now I have to travel to the branch in my neighboring town a week later to see if they corrected the 'mistake'. I tried to settle both my credit and check accounts, without success. This is the worst service I have ever received from ABSA. All my life, since birth, I am a customer of ABSA, previously Volkskas. No wonder their business is going down the drain. Next Ombudsman