ABSA NO SERVICE NO CONSULTANTS ANSWERING CALLS WASTE OF AIRTIME

MULTIPLE calls to their complaints department. Make you hold for hours with a tune playing and no one answers. Ask you to send mail to object to a claim outcome then when you send ALL the info they ask for their server rejects it due to size. Then when you split your mail into 8 separate emails and call to confirm if it was received STILL NO ANSWER even though they make sure your talk time balance runs out as every call is 40 minutes plus with NO one taking your call, just a prompt saying your call is important to us, please stay on the line as all our agents are currently busy. I need assistance ASAP!!!!!!!!!!!! Nothing works, not their customer care line for claims, not their email, not their complaints email, NOTHING!