ABSA no service, disgusted with ABSA

<p>I have been all my life a client of ABSA. My current credit rating is 992. And I am a absa platinum client with most of ABSA products like credit card , cheque account, overdraft, revolving credit, had an ABSA home loan. My ABSA branch is Ben Swart Street in PTA. I had been trying to get hold of one of the platinum client "personal" consultants for just over a month. I needed to get information and recommendation on my current revolving credit and what would be the best way to apply for a new home loan. Every time I called the service desk reception, I was talk the consultants was busy and will call me back. I am still waiting, ABSA Ben Swart just never return a call to help their clients. NEVER!. So I had no choice to rely on the estate agent to apply for the home loans. And so I went through a "home loan agent" to help my get and home loan. Bear in mind even after I started this action I still tried to get hold of ABSA Ben Swart "platinum consultants" to advice with no reply. Explained to the "home loan agents" to two previous properties I bought my interest rate was prime - 1.15% and prime - 1.05% and needed an interest rate like that. Standard bank approval me first in two days. And ABSA only took 2 weeks to approval me, the last bank to approve my home loan. Really with a high interest rate. So again I tried to contact ABSA and this time ABSA answer was they can't help me I must contact the Home loan agent. Really they just not willing to give help or information on how to enter the transaction, nor to assist after by just point blank ignoring you. I feel sick on how ASBA feel they have the right to handle their clients. I have been a live long, loyal client of ABSA and now have no choice than to look at a different bank to move my business to.</p>