ABSA no service

21 March I requested my cheque account to be closed. After logging 2 requests through the mobile app channel and exchanging several messages (whatsapp and call) with my private banker, my account remains open. In the mean time service charges and interest got added for the new month. Nobody has made any effort to contact me in the event that there are outstanding fees to be paid. As at 21 March all was paid. When logging a request through the mobile channel customer services, the request is acknowledged and a day later there is message to say the request was forwarded to the relevant people... and with that the request is closed. How pathetic.